Shipping Policy

Information on Shipping

Cosmetic Capital offers a $6.50 Flat Rate for shipping on every order. This means that you will never be charged more than $6.50 for freight, no matter how large the order is, or how far away you may possibly live (Australia only).

Cosmetic Capital constantly seeks out the best shipping options for delivery. We currently use Australia Post eParcel to deliver all packages – however we reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.

All deliveries have a Track & Trace system whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave – if this is something you specifically require please email our team at info@cosmeticcapital.com.au - We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.

Please allow 7 business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.

For international customers, please email us at info@cosmeticcapital.com.au to discuss freight costs and options. 

 

Returns

Your satisfaction is our number one priority. If you change your mind after your purchase, we allow a 14-day Return policy, to be provided in the form of a store credit to the value of your order. Cosmeticcapital must be notified of a Return and have authorised the Return, for a Return to be deemed valid. Return Shipping is at the expense of the customer. All Return items must be in their original packaging, un-opened, without damage, and therefore in a condition to be re-sold. Any Return that deviates from this definition will not warrant a store credit.

 

International Shipping

At this point in time, Cosmetic Capital only offers international delivery to New Zealand.  

•    Shipping is $14.95 for any order up to 3kg
•    Every additional kg (over 3kg) will incur an extra $2.50 charge
•    Australia Post currently handle all deliveries to NZ but this is subject to change

Please note that some countries charge Customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control.

We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

By law, we have to declare the status and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.

Please note – international orders are excluded from all promotional freight discounts, per 7.2 of our Terms and Conditions.