Shipping Policy image

Shipping Policy

Please note: Due to the increase in order volume as a result of COVID-19, your order may take up to five business days longer for delivery due to the delays with Australia Post. Australia Post has also stopped guaranteeing Express Delivery times, and therefore there might be slight delays in Express deliveries. For more information, please email our customer service team at info@cosmeticcapital.com.au.

Information on Shipping

Cosmetic Capital offers free freight for orders with the product value over $60. This is standard freight, and is Australia wide. This means that no matter how large the order is, or how far away you may possibly live (Australia only), freight will be free.

For orders under $60, there is a a $7.95 Flat Rate charge for shipping.

Cosmetic Capital constantly seeks out the best shipping options for delivery. We use Australia Post to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.

All deliveries have a Track & Trace system whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave – if this is something you specifically require please email our team at info@cosmeticcapital.com.au - We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.

Please note that if you request a Safe Drop for your order, or you request an address change directly with the courier service, Cosmetic Capital can no longer be held liable should your order go missing in transit. Please take this into consideration before going ahead with making any changes directly with the courier service, after your order has been placed.

Please allow seven business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.

Cosmetic Capital ships to most postcodes throughout Australia. However, we are unable to ship to some postcodes that are not serviced by our shipping company. This includes certain island postcodes. If you are unsure if your postcode is excluded by our shipping company, please email info@cosmeticcapital.com.au to find out.

 

Important updates on shipping due to COVID-19 from Australia Post

A message from Gary Starr - Executive General Manager Australia Post 

With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted. We are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in our network (such as one person unloading a loose load trailer which halves productivity) and an increase in parcel volumes as more people shop online. 

We appreciate the current delays are causing frustration and increased customer enquiries for both you and our contact centre. We have made some important changes to some of our tracking notifications to provide your customers with more information about the progress of their delivery. 

Please note: the Express Post guarantee of next day delivery with the Express Post network has been temporarily suspended due to the significant reduction of domestic passenger flights (which carry parcels), social distancing and hygiene requirements in our network, and the increase in volumes. Express Post is still available, but parcels may not be delivered next business day every time. 

As a reminder, for information about changes to the letter service, up to date details on delays and impacts including any Post Office closures, please visit our website. 

For more information, please check for updates on the Australia Post site here

 

Express Shipping

Want your order ASAP? Cosmetic Capital offers Express Shipping!

Express Shipping is an expedited service. Your order is prioritised in our warehouse, and then is sent via Express Post with Australia Post.

Express Shipping Orders will be dispatched same day if your order is placed BEFORE 12pm. For orders after 12pm, they will be dispatched the following business day.

Important information:

  • For orders under $60 of product value, Express Shipping costs $12.95
  • For orders over $60 of product value, Express Shipping costs $7.95
  • Orders placed before 12pm are guaranteed to be sent on that day for Express Shipping
  • Orders after 12pm will be sent the following business day
  • Express Shipping is not available for very heavy orders. If you are unsure if your order will qualify for Express Shipping due to weights, please email us at info@cosmeticcapital.com.au and we will be able to assist.

Please note that Express Shipping is handled directly by Australia Post. Under our Terms and Conditions, we cannot be held responsible for delays outside of our control in delivery. 

Please check Australia Post Shipping Estimator here for estimated delivery times. Use the postcode 2000 for the ‘From’ and your postcode for the ’To’.

As an approximate guideline, express delivery times are: 

  • NSW: 1-2 business days (regularly delivered in 1 business day but this can vary depending on weather and season)
  • Victoria, QLD: 2 business days
  • South Australia: 2-3 business days
  • Western Australia: 3-4 business days
  • Northern Territory and Tasmania: 4-5 business days
  • *Very remote areas: Please allow 7 business days

For more information, please feel free to contact us or read our Terms and Conditions and Frequently Asked Questions

 

Returns

Your satisfaction is our number one priority. If you change your mind after your purchase, we allow a 14-day Return policy, to be provided in the form of a store credit to the value of your order. Cosmeticcapital must be notified of a Return and have authorised the Return, for a Return to be deemed valid. Return Shipping is at the expense of the customer. All Return items must be in their original packaging, un-opened, without damage, and therefore in a condition to be re-sold. Any Return that deviates from this definition will not warrant a store credit.

You can read the full Return Policy here

 

Address changes and lost orders

If you have placed an order and realise you have entered an incorrect address, please contact info@cosmeticcapital.com.au immediately to correct the mistake. If your order is sent out with the wrong address, Cosmetic Capital will not be able to provide any assistance in the form of a refund or resend of the original order.

Please note: Cosmetic Capital advises against changing or redirecting the address of an order in transit. If you have placed an order, and while in transit you contact the courier service to either change your address or redirect your order to a new address, Cosmetic Capital cannot be held responsible if this order goes missing or becomes damaged. Please be aware that changes to an order in transit often do cause orders to become missing or damaged.

If you wish to change or redirect an order already in transit, please contact info@cosmeticcapital.com.au for assistance.

 

Still have an unanswered question? Please feel free to contact us or read our Frequently Asked Questions.