Shipping Policy image

Shipping Policy

Due to the COVID-19 lockdowns in Sydney, Australia Post is experiencing enormous delays with delivering parcels nationwide. 

These delays are affecting all customers across Australia, and unfortunately Cosmetic Capital customers are also experiencing lengthy delays.

We sincerely apologise for this, however once we dispatch orders (within 48 hours from invoice) we are in the hands of Australia Post to complete delivery. 

There are recent media articles outlining these issues, which you can read here and here

We sincerely hope Australia Post will be able to resolve their issues and provide speedy delivery as soon as possible.

For quicker delivery please use the Express Shipping option at checkout. 

 

Information on Shipping

Please Note: Due to extensive Australia Post COVID-19 delays, no shipping times can be guaranteed.

Cosmetic Capital offers free freight for orders with the product value over $60. This is standard freight, and is Australia wide. This means that no matter how large the order is, or how far away you may possibly live (Australia only), freight will be free.

For orders under $60, there is a a $7.95 Flat Rate charge for shipping.

Cosmetic Capital constantly seeks out the best shipping options for delivery. We use Australia Post to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.

All deliveries have a Track & Trace system whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave – if this is something you specifically require please email our team at support@cosmeticcapital.com.au - We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.

Please note that if you request a Safe Drop for your order, or you request an address change directly with the courier service, Cosmetic Capital can no longer be held liable should your order go missing in transit. Please take this into consideration before going ahead with making any changes directly with the courier service, after your order has been placed.

Please allow seven business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.

Cosmetic Capital ships to most postcodes throughout Australia. However, we are unable to ship to some postcodes that are not serviced by our shipping company. This includes certain island postcodes. If you are unsure if your postcode is excluded by our shipping company, please email support@cosmeticcapital.com.au to find out.

 

Important updates on shipping due to COVID-19 from Australia Post

Post Offices remain open and deliveries continue, but there are signficant delays due to extended COVID-19 restrictions and high parcel volumes.

For more information, please check for updates on the Australia Post website here.

 

Express Shipping

Please Note: Due to extensive Australia Post COVID-19 delays, no shipping times can be guaranteed.

Want your order ASAP? Cosmetic Capital offers Express Shipping!

Express Shipping is an expedited service. Your order is prioritised in our warehouse, and then is sent via Express Post with Australia Post.

Express Shipping Orders will be dispatched same day if your order is placed BEFORE 12pm. For orders after 12pm, they will be dispatched the following business day.

Orders placed after 12pm on Friday or during the weekend will be dispatched on Monday, or the next business day when there are public holidays.

Important information:

  • For orders under $60 of product value, Express Shipping costs $12.95
  • For orders over $60 of product value, Express Shipping costs $7.95
  • Orders placed before 12pm are guaranteed to be sent on that day for Express Shipping
  • Orders after 12pm will be sent the following business day
  • Express Shipping is not available for very heavy orders. If you are unsure if your order will qualify for Express Shipping due to weights, please email us at support@cosmeticcapital.com.au and we will be able to assist.

Please note that Express Shipping is handled directly by Australia Post. Under our Terms and Conditions, we cannot be held responsible for delays outside of our control in delivery. 

Please check Australia Post Shipping Estimator here for estimated delivery times. Use the postcode 2000 for the ‘From’ and your postcode for the ’To’.

As an approximate guideline, express delivery times are: 

  • NSW: 1-2 business days (regularly delivered in 1 business day but this can vary depending on weather and season)
  • Victoria, QLD: 2 business days
  • South Australia: 2-3 business days
  • Western Australia: 3-4 business days
  • Northern Territory and Tasmania: 4-5 business days
  • *Very remote areas: Please allow 7 business days

For more information, please feel free to contact us or read our Terms and Conditions and Frequently Asked Questions

 

Returns

Your satisfaction is our number one priority. If you change your mind after your purchase, we allow a 14-day Return policy, to be provided in the form of a store credit to the value of your order. Cosmeticcapital must be notified of a Return and have authorised the Return, for a Return to be deemed valid. Return Shipping is at the expense of the customer. All Return items must be in their original packaging, un-opened, without damage, and therefore in a condition to be re-sold. Any Return that deviates from this definition will not warrant a store credit.

You can read the full Return Policy here

 

Address changes and lost orders

If you have placed an order and realise you have entered an incorrect address, please contact support@cosmeticcapital.com.au immediately to correct the mistake. If your order is sent out with the wrong address, Cosmetic Capital will not be able to provide any assistance in the form of a refund or resend of the original order.

Please note: Cosmetic Capital advises against changing or redirecting the address of an order in transit. If you have placed an order, and while in transit you contact the courier service to either change your address or redirect your order to a new address, Cosmetic Capital cannot be held responsible if this order goes missing or becomes damaged. Please be aware that changes to an order in transit often do cause orders to become missing or damaged.

If you wish to change or redirect an order already in transit, please contact support@cosmeticcapital.com.au for assistance.

 

New Zealand Shipping

Please Note: Due to extensive Australia Post COVID-19 delays, no shipping times can be guaranteed.

Cosmetic Capital offers shipping to New Zealand. This service is carried out by Australia Post in conjunction with the New Zealand Postal Service. Please note the following terms apply to International Orders:

  • Regular Shipping is charged at a flat rate of $12.95 for orders under $60 (product value only) that weigh up to 4kg (for larger orders please email our team at support@cosmeticcapital.com.au for a custom shipping fee).
  • Regular Shipping is $8.95 for orders over $60 (product value only) that weigh up to 4kg.
  • You can also use Express Shipping for New Zealand, which is charged at a flat rate of $14.95 for orders under $60 (product only) that weigh up to 4kg or $10.95 for orders over $60 (product value only) that weigh up to 4kg.
  • Due to COVID-19, Express Shipping to New Zealand takes up to six business days (excluding weekends and public holidays) and Regular Shipping to New Zealand can take up to 20 business days. We apologise for any delay but unfortunately this is out of our control.
  • Please note that there is no option for Signature on Delivery. By agreeing to order you accept to receive a Safe Drop for your package, and that Cosmetic Capital is not responsible for the package after the Safe Drop has been completed. 
  • Unfortunately Dangerous Goods (DG) items cannot be purchased for international orders

 

Still have an unanswered question? Please feel free to contact us or read our Frequently Asked Questions.