Frequently Asked Questions

If you can't find an answer to your question here, please email us at support@cosmeticcapital.com.au and our customer service team will help you straight away.

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You pre-order will be sent out as soon as that product arrives into our warehouse.

This date is shown on the product page when you Add To Cart and is also on the Cart page.

Your whole order will be sent in the one go when the pre-order arrives. For example, a pre-order item may be due to ship in two weeks time and therefore any additional items purchased with this pre-ordered item will be sent together in two weeks time as one package.

Please note: Estimated time of arrival dates on pre-ordered items are only estimates and can be subject to both early arrivals or delivery delays.

Items that are en route to our warehouse will occasionally be offered for pre-order. This allows customers to guarantee purchase of highly sought after items prior to their arrival and before they sell out.

On the pre-order product, there will be an estimated date of arrival. This date will also be on the Cart page.

When you place your order, you will receive an invoice confirming your order, however your entire order will only be sent once the pre-ordered product arrives into our warehouse.

Please note that any additional items purchased with pre-ordered items will be held back and only sent as one package at the time of arrival of the pre-order item.

For example, a pre-order item may be due to ship in two weeks time and therefore any additional items purchased with this pre-ordered item will be sent together in two weeks time as one package.

Please Note: Estimated time of arrival dates on pre-ordered items are only estimates and can be subject to both early arrivals or delivery delays.