Contact Hub

Your satisfaction and beauty journey are our top priorities. This is your direct line to us for any enquiries, feedback, or assistance you may need.

Have a question about a product, shipping, coupon codes, an order that you placed or trouble checking out? Why not check our Frequently Asked Questions page for a quick answer.

Some of our frequently questions include:

Unfortunately we can't add more products to your order once it has been completed. However, if you realise you'd like to add another product, please email us immediately at support@cosmeticcapital.com.au.

We will place your order on hold until you place a second order with the remaining products, and we can then ship them together for you. We can also refund you the extra shipping cost in this situation.

At Cosmetic Capital we offer free freight for orders over $75 Australia wide. For any order under $75, we charge a flat rate shipping fee of $8.95. Never pay more for shipping no matter how rural your address is, or how many items you add to your shopping bag.

Cosmetic Capital also offers Express Shipping, which costs $6.95 for orders over $75 of product value, and $10.95 for orders under $75 of product value.

Express Shipping is not available for very heavy orders. If you are unsure if your order will qualify for Express Shipping, please email us at support@cosmeticcapital.com.au and we will be able to assist.

Please note that our shipping rates are subject to change, please check our Terms and Conditions periodically for our updated policy.

At Cosmetic Capital we strive to dispatch all orders within 1-2 business days from invoice. Once your order has been dispatched, you will receive an email notification confirming this.

Please allow 12 hours to receive a tracking email from our preferred courier company. This will be sent to your email address that was used to place the order.

Should you not receive a tracking email, or just want to double check anything using your tracking number, please contact us directly through the Live Chat, Contact Hub or on email.

Under our Terms and Conditions, Cosmetic Capital coupons can only be redeemed on regular priced items. We also don’t allow the purchase of gift vouchers with coupon codes. Our sale priced items are already heavily discounted; therefore unfortunately we can’t allow a further discount to be applied to these items. Don’t worry, the savings on a sale priced item are already far greater than any available coupon!

We are currently not offering wholesale opportunities at this point in time. Please shop from our Makeup Sale category for great discounts and prices, or on general everyday items that are already marked down below regular RRPs. For further information read more at our FAQs page or Contact Us with any questions.

Some of our frequently questions include:

Your minimum order must be over $600

Please email us at support@cosmeticcapital.com.au OR fill out the form and a customer service representative will be in touch shortly.

No.

Wholesale accounts will receive a personalised code but must purchase via the regular website checkout – there is no separate wholesale login.

The discount available will vary between 15 and 20% depending on the size of your order and which brands you are purchasing.

Please note this discount is NOT applicable to “SALE” items. You may still buy the SALE items but no further discounts will be applied.

If you have any other queries please enquire to support@cosmeticcapital.com.au.

Wholesale discounts are traditionally for somebody with their own retail business, whom wishes to resell items via their own business.

Wholesale discounts may also be applicable for makeup artists, event planners, etc.

Some lines have limited stock available.

Please enquire at support@cosmeticcapital.com.au beforehand for a quantity available.

Sale priced items have already been reduced to a clearance price, well below any discount available.

Therefore no extra discount can be taken on these items.

These are items that appear either in the sale category, or have a ‘sale’ sign on them.

Do you have an issue with your order?

You can check our FAQ page for answers to most of your questions, or you can lodge a dispute below. Once lodged you can also track the progress of your dispute online at any time.